"Invest in a Mom, Influence a Family, Improve a Community, Impact the World !" TM Jill Savage, Founder Hearts at Home
About Us Moms Rock Shirts were the start of our business. We have the Official and Original Moms Rock Shirts in many formats. They come in both screenprinted and rhinestoned versions. We quickly expanded from our signature Moms Rock shirt to other products Made by Moms. They were originally made by moms from my original moms group that has been meeting for 10+ years now. There were a dozen of us that had babies within 6 months of each other. My how time flies !
We now have over 150 items made by 24+ different local moms that we collectively market and sell at our online store, retail stores, parenting conferences, and festivals throughout the United States and Canada. We appreciate you stopping by! We appreciate your support of a mom-owned business venture that has lots of great products Made by Moms for Moms. It is our mission to help out moms who stay home with their kids and appreciate having an outlet for their creative sides and provide them with some extra money just for themselves and for family fun.
So, have fun shopping ! We are always adding new and exciting items as we come across more and more crafty Mamas with positive, adorable, fun, creative, and quality gifts for yourself, your family, and friends. Thank your business and support of mom-owned businesses.
CONTACT US customerservice@timeoutmom.com 519.670.9671
ORDERS / SHIPPING We expect to send out your order in 7-10 business days. Sometimes an item is popular and sells out. We do get new t-shirts every two weeks and other products we receive on a weekly basis so we are always receiving something. We will notify you if an item is out-of-stock and on back-order. *Please note that custom orders may take two weeks to be hand-made, customized, and personalized to your specifications. We will notify you of the timeframe at the time of the order.
We do not charge your credit card until we have your order boxed up and ready to ship out. We do not charge you when items are out-of-stock and on back-order. We will charge your card when the item comes in and is ready to ship. The exception to this is CUSTOM ORDERS. All custom orders must be pre-paid for before we even start making your custom item (please see Custom Orders paragraph below).
We always ship ground for the most economical rate. It can take 2-7 days for a package to arrive once it has been shipped out. If you have special needs or accommodations please type that information in the comment section of your checkout page and send us an e-mail.
UNITED STATES AND CANADIAN ORDERS We ship out orders for the United States from Michigan. We ship out orders for Canada from Ontario. All orders are processed in United States Dollars.
RETURNS / EXCHANGES Custom orders/items may not be returned or exchanged. Non-custom Items must be returned within 14 days of the shipping date unworn and unused. Items returned after 14 days, will be subjected to a 50% re-stocking fee. Upon receipt of a returned item, we will credit your charge card or send you a check, minus the original shipping charges. Customer exchanges will be charged new shipping charges when exchanged items is shipped out. We cannot refund you money on a shirt or product we have not received back yet. (think about going to Target, you cannot get your money back from Target unless you give them back the product).
CUSTOM ORDERS - RETURNS / EXCHANGES Custom orders may not be returned or exchanged. Be sure to check your order carefully before submitting, as we make them to your specifications. We find it necessary to enforce this policy due to the highly custom nature of our personalized and custom made products.
Custom orders may not be returned or exchanged unless the item is defective in some way. Our custom items are made to order. A custom product is a special item that takes time, effort, energy, and money to create. Some of these custom items, such as our tiles take weeks to make from start to finish. We are proud of our custom work. Our hand-stamped jewelry is not done by a machine, therefore, you are buying something that is handmade. Variations and unevenness are normal. Since it is not machine made; it will not perfectly line up.
Please note on our custom hand-stamped necklaces are fun, funky, and hand-made by Moms. Each of the letters on our jewelry is individually hand-stamped, the lettering on the charms may not be perfectly straight or spaced. This is part of the charm and design of the jewelry. No machine is used to construct any of our designs. Because our designs are hand-crafted, you will know that your piece is truly unique to you. If you are in need of perfect alignment we suggest that you would be much happier with getting your items engraved with an engraving shop that uses a machine that can line up all of your letters perfectly.
*All custom orders must be pre-paid before we even start the order. This is not pulling from our stock merchandise and it is creating something custom and special that only one particular person can use. Our custom products like our Custom Rhinestone Shirts and Custom Hand-Stamped Jewelry are made by stay-at-home moms who take great pride in their work and often can take hours to make. These products have been a HUGE success and we have dozens if not hundreds of satisfied customers for these custom products
PRIVACY POLICY TimeOutMom does not rent, sell, or share personal information about you with other people or non-affiliated companies. We may from time to time send you an e-mail notifying you of an upcoming event or web-site update.
THANK YOU Thank you for your time, support, and orders. By using this web-site and ordering products you are supporting women and mothers. Enjoy your TimeOutMom products. We are active in our community with women and mothering organizations. Please see a list of the organizations to which we donate our time and money to at our Giving Back to the Community Page.